Guest Service Agent

A Guest Service Agent is responsible for providing a welcoming and helpful experience to hotel guests by assisting them with their reservations, check-ins and check-outs, as well as responding to their needs and concerns during their stay. 

Qualifications for a Guest Service Agent typically include a high school diploma or equivalent, as well as excellent communication and customer service skills. They must be detail-oriented, organized and able to multitask in a fast-paced environment. Computer skills and familiarity with hotel reservation systems are also important but not required. In addition, Guest Service Agents must be able to handle difficult situations calm and professional and able to work well in a team-oriented environment.

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